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The following are the Terms and Conditions of orders placed with Mobile Fun, Inc. On ordering from Mobile Fun, Inc. you confirm your agreement to these Terms and Conditions.
All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.
For security details, please see our privacy statement.
Card payments can be made using any of the following methods:
Please note that we do not accept American Express cards.
Paypal – There is no fee payable if you pay with PayPal.
Please Note: When ordering items that are Out-of-stock, when paying with Paypal, full payment is taken at the time of ordering.
Mobile Fun, Inc. are required by law to collect sales tax on orders shipped to New York State. Shipments to New York State only are subject to 8.875% sales tax.
Shipping charges will be calculated during the checkout process, after you choose your preferred shipping method.
We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price.
We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for dispatch and/or shipment shall not be of the essence of the contract and should be considered as rough estimates only.
You can cancel your contract with Mobile Fun, Inc. within 7 working days of shipment (starting the day after the receipt of the goods), as per the guidance set out in the Consumer Protection (Distance Selling) Regulations 2000. (DSR).
You should inform Mobile Fun in writing, ether by mail or by using 0ur contact form.
If your order is in transit or you have already taken receipt of it, then to cancel this contract you must notify us via our contact form.
You are responsible for returning the goods in good condition at your own cost unless the goods are faulty or mis-described.
The goods must not have been used, must be complete with all components and the packaging must be not be damaged.
Note that if these conditions are not met we may not accept returned goods; You will be credited with a full refund within 30 days of notifying Mobile Fun, Inc. of the cancellation.
We recommend using a shipping method that provides proof of shipment and can compensate for lost or damaged goods for higher value items.
Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.
All items returned must be clearly labeled as ‘Returned Item’
If you have not received your order within 15 working days of shipping (not including Sundays), you must immediately advise Mobile Fun Customer Service of the delay/loss.
Please read Returns Policy for more details.
At Mobile Fun, Inc. we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.
Faulty Goods – within 30 days
If your goods are faulty on arrival, you have 30 calendar days in which to inform us of the fault in order to claim a full refund or exchange, (please note that for our business customers, different terms of sale apply), otherwise your return will be processed under the terms of the Manufacturers’ Warranty (See below).
Packages should be up to 20 x 12 x 12 inches and no heavier than 22 pounds.
Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, device not powering up etc.). In this instance you will be liable for the return postage.
Goods outside 30 calendar days shall be issued with a replacement only.
Unwanted Goods – within 30 days
You can return unwanted goods within 30 calendar days of delivery and we will refund you the price paid for the goods. $5.99 (standard shipping) will be deducted from your total order cost for return postage costs.
Packages should be up to 20 x 12 x 12 inches and no heavier than 22 pounds.
If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.
Unfortunately, we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, all types of replacement batteries, memory, media cards or similar products. Wireless or wired headsets are also excluded where evidence of in-ear use has been identified; this is due to reasons of hygiene.
Replacements & Refunds
Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.
If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.
Any return that is not accompanied with the returns form or returns reference number will be held by Mobile Fun for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.
*These terms do not affect your statutory rights.
After 30 days, returned faulty items will be processed according to the manufacturer’s warranty and we will send those items to the manufacturer for repair or replacement.
For repairs/replacements under manufacturers warranty for any item except SIM-free or pay-as-you-go mobile phones. Please complete our contact form and return the faulty product to Mobile Fun. Please include the reference and order numbers provided to ensure your return is processed without delay.
On occasions orders identified as ‘Failed Shipment’ are returned to Mobile Fun within 5-10 days of shipping from our warehouse.
Reasons given are the following:
Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for shipment address or confirmation of shipping details that you originally provided when first placing your order.
Reasons 1 & 2
Cost of the re-shipment will be charged to you and your order will be shipped within 48 – 72 hours from notification, unless Mobile Fun receives alternative instructions.
Reason 3-5
Cost of the re-shipment will be charged to you and your order will be dispatched following confirmation of the shipping address details.
Reason 6 & 7
No action will be taken by Mobile Fun until new instructions are received from you. If after 30 days from the original ship date you have not contacted Mobile Fun then your order will be disposed of and a recycling charge made to your account.
Note:
The following applies to any information you provide to us, for example during any registration or ordering process.
By completing and submitting the electronic order form you are agreeing to these terms and conditions and are making an offer to purchase goods from Mobile Fun, Inc. Our acceptance to your offer will only be considered complete at the time we send the shipping confirmation e-mail, or when the goods you ordered are effectively shipped, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the shipping confirmation e-mail and that have not been shipped to you do not form part of the binding contract between you and Mobile Fun, Inc.
Mobile Fun, Inc. does not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities immediately.
Please note that Internet host IP addresses are recorded when placing an order online.
Any orders placed by those aged under 18 must be with the consent of a parent or guardian. Any information given by a child must be with the consent of a parent or guardian. The card holder must be available to give information in cases where an under 18 is ordering .
