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Terms and Conditions

The following are the Terms and Conditions of orders placed with Mobile Fun Limited. On ordering from Mobile Fun Limited., you confirm your agreement to these Terms and Conditions.

All images on this site are reproduced with a view to portraying our products as accurately as possible. Please be aware that designs may vary slightly, from those shown, due to normal design and production fluctuations.

Accepted Methods of Payment

 

For security details, please see our privacy statement.

Card payments can be made using any of the following methods:

  • Visa
  • Mastercard

Please note that we do not accept American Express cards.

Paypal – There is no fee payable if you pay with PayPal.

Please Note: When ordering items that are Out-of-stock,  full payment is taken at the time of ordering.

Buying Products on Our Website

 

Shipping charges will be calculated during the checkout process, after you choose your preferred shipping method.

We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalog may be misprinted or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price.

We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be shipped and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for dispatch and/or shipment shall not be of the essence of the contract and should be considered as rough estimates only.


Your Right to Cancel

 

You can cancel your order with Mobile Fun Limited. anytime before your order is shipped. Please note, cancellation requests outside of our business hours will be handled on the next business day. However, your order may have shipped and will be unable to cancel.

You should inform Mobile Fun in writing,  by using our contact form.

If your order is in transit or you have already taken receipt of it, then you will be unable to cancel this order.

 

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Delayed/Lost Shipment

 

If you have not received your order within 30 business days of shipping (not including Sundays), you must immediately advise Mobile Fun Customer Service of the delay/loss.

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How to Return

 

To return an item please follow these simple steps;

 

  1. First, fill out our returns form to tell us about the product you want to return.
  2. Next, please send your item(s) to the address below. We recommend using the least expensive trackable method of shipping.
  3. We will process the return as quick as possible.
  4. Once processed, we will send you an e-mail confirmation.

 

Mobile Fun does not provide pre-paid postage at the moment. Please provide us with postage receipt to get a refund. Please ship your product using the least expensive trackable method of shipping to the address below.

 

Returns Department
Mobile Fun Limited
Unit 16 Network Park
Duddeston Mill Road
B8 1AU BIRMINGHAM
United Kingdom

 

You are responsible for returning the goods in good condition at your own cost unless the goods are faulty, incorrectly* shipped or mis-described.

* Please note: The customer is liable to pay for postage when returning incorrectly ordered goods.

 

The goods must not have been used, must be complete with all components and the packaging must be not be damaged.

You will be credited with a full refund within 30 days of notifying Mobile Fun Limited of the cancellation.

Note that if these conditions are not met we may not accept returned goods.

We recommend using a shipping method that provides proof of shipment and can compensate for lost or damaged goods for higher value items.

Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.

All items returned must be clearly labeled as ‘Returned Item’.

Please read Returns Policy for more details.

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Returns Policy

 

At Mobile Fun Limited we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.

Faulty Goods – within 15 days

If your goods are faulty on arrival, you have 15 days in which to inform us of the fault in order to claim a full refund or exchange, (please note that for our business customers, different terms of sale apply).

Packages should be up to 20 x 12 x 12 inches and no heavier than 22 pounds.

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, device not powering up etc.). In this instance you will be liable for the return postage.

Unwanted Goods – within 7 days

You can return unwanted goods within 7 days of delivery and we will refund you the price paid for the goods.

Packages should be up to  20 x 12 x 12 inches and no heavier than 22 pounds.

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a 15% re-stocking fee*.

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, all types of replacement batteries, memory, media cards. Wireless or Wired Headsets are also excluded where evidence of in-ear use has been identified; this is due to reasons of hygiene. Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 business days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your credit card details i.e. you no longer have that account. Refunds by credit card are made to the same credit card that was used for the original purchase*. Refunds can take up to 30 days to process.

Please Note: Any return that is not accompanied with the returns form will be held by Mobile Fun for 10 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

*These terms do not affect your statutory rights.

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Manufacturers Warranty

 

For faulty items after 30 days that are still under manufacturer warranty, you will need to contact the manufacturer for repair or replacement. Please retain your original packaging for manufacturer information.

 

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Failed Shipment Policy

 

On occasions orders identified as ‘Failed Shipment’ are returned to Mobile Fun.

Reasons given are the following:

  1. Addressee has moved
  2. No Answer
  3. Address Incomplete
  4. Address Inaccessible
  5. Addressee unknown
  6. Refused
  7. Not called for

 

Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for shipment address or confirmation of shipping details that you originally provided when first placing your order.

Reasons 1 & 2

Cost of the re-shipment will be charged to you and your order will be shipped within 48 – 72 hours from notification, unless Mobile Fun receives alternative instructions.

Reason 3-5

Cost of the re-shipment will be charged to you and your order will be dispatched following confirmation of the shipping address details.

Reason 6 & 7

No action will be taken by Mobile Fun until new instructions are received from you.  If after 10 days from the original ship date you have not contacted Mobile Fun then your order will be disposed of and a recycling charge made to your account.

Note:

  • In the event the shipping address needs to be changed, please contact our Customer Relations Team within 48 hours either by Email or our contact form.
  • Re-shipment will be charged at the appropriate rate for the original shipping option chosen when the order was placed.
  • Recycling charges will be applicable to the product/s requiring recycling.

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Coupon/Rebate Codes

 

  • Coupon/Rebate codes are only valid online and need to be entered in the shopping basket to obtain discount.
  • Coupon Codes cannot be used in conjunction with any other coupon codes.
  • Any certificate or voucher has a cash redemption value of $0.001 and is not transferable or assignable.

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Information You Provide To Us

 

The following applies to any information you provide to us, for example during any registration or ordering process.

  • You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfill your order, market/communicate products and services and deal with any enquiries relating to the same whether by us, our partners, successors (including the purchaser of the whole or part of our business), associates or sub-contractors (together our ‘Partner Companies’).
  • If you obtain or choose to buy products through our website or give us personal information then we may collect information about your buying behavior and if you send us personal correspondence such as emails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these terms and conditions as ‘Personal Information’, and is kept private.
  • By clicking on the ‘Place My Order’ button you are agreeing to join our email newsletter list.

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Online Contract Formation

 

By completing and submitting the electronic order form you are agreeing to these terms and conditions and are making an offer to purchase goods from Mobile Fun Limited Our acceptance to your offer will only be considered complete at the time we send the shipping confirmation e-mail, or when the goods you ordered are effectively shipped, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the shipping confirmation e-mail and that have not been shipped to you do not form part of the binding contract between you and Mobile Fun Limited.

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Fraud

 

Mobile Fun Limited does not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities immediately.

Please note that Internet host IP addresses are recorded when placing an order online.

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Age

 

Any orders placed by those aged under 18 must be with the consent of a parent or guardian. Any information given by a child must be with the consent of a parent or guardian. The card holder must be available to give information in cases where an under 18 is ordering .

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