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Help

 

Returning an Item

 

I received a product that I no longer want. How long do I have to return it?

We accept returns on Unwanted products within 7 days of receipt of package. We will refund only the cost of the unwanted item. Shipping cost is not refundable. Unwanted items must be in received in brand new condition to qualify for return. If unwanted items is received in any other condition than brand new, we reserve the right to return the product to you, or charge you a 15% re-stocking fee.

 

I received a faulty product or incorrect product. How long to do I have to return it?

We accept returns on Faulty or Incorrect products within 15 days of receipt of package. We will refund the cost of the unwanted item, original shipping cost, and the return postage.

 

I returned my package but I did not submit a return form. What happens now?

All return request must submit a return form for your request to be processed. Return packages without a return form submitted online will be held for 15 days. After 15 days, unclaimed items will be disposed of and returns will be completed without action.

 

Are returns subject to a restocking fee?

Any return for a refund may be subject to a 15% restocking fee. This fee may be waived for the following reasons:

  • Carrier damage
  • Defective product
  • Product does not match advertising
  • Received incorrect product
  • Product was an extra item not ordered

Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.

 

Does Mobile Fun provide pre-paid postage to return products?

No, Mobile Fun currently does not provide pre-paid postage for returns. We do, however, reimburse the cost of the return postage, provided you have a receipt.

 

How do I return an item?

 

To return an item please follow these simple steps;

  1. First, fill out our returns form to tell us about the product you want to return.
  2. Next, please send your item(s) to the address below. We recommend using USPS Tracked for returns.
  3. We will process the return as quick as possible.
  4. Once processed, we will send you an e-mail confirmation.

 

Mobile Fun does not provide pre-paid postage at the moment. Please provide us with postage receipt to get a refund. Please ship your product using the least expensive tracked method of shipping to the address below.
Returns Department
Mobile Fun Limited
Unit 16 Network Park
Duddeston Mill Road
B8 1AU BIRMINGHAM
United Kingdom
You are responsible for returning the goods in good condition at your own cost unless the goods are faulty, incorrectly* shipped or mis-described.

* Please note: The customer is liable to pay for postage when returning incorrectly ordered goods.

  • The goods must not have been used, must be complete with all components and the packaging must be not be damaged.
  • You will be credited with a full refund within 30 days of notifying Mobile Fun Limited of the cancellation.
  • Note that if these conditions are not met we may not accept returned goods.
  • We recommend using a shipping method that provides proof of shipment and can compensate for lost or damaged goods for higher value items.
  • Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.
  • All items returned must be clearly labeled as ‘Returned Item’.

Please read Returns Policy for more details.

 


 

Questions about My Order

 

Where is my order?

Mobile Fun will keep you informed of your order via e-mail. If your order comes with tracking, the tracking number will also be emailed to you once the item is shipped.

Note: Our Standard $2.99 Shipping method is not tracked – orders shipped with this method are usually delivered within 15 days, but may take up to 20 days. Please wait until this time has elapsed – if you have not received your order within 20 days, please contact us and we will do everything we can to assist you.

If your order is tracked: You may also check our online Order Status page for live updates by entering your order ID and your email address used to place your order.

 

How do I cancel my order?

To cancel your order, you must contact our Customer Service team, via email, Monday through Friday between the hours of 9:00am and 5:00pm EST. Any request outside of those hours will not be processed until the next business day. Please note, that most orders are shipped out same day as we endeavor to process orders as fast as possible.

 

I missed the delivery and my package was returned to Mobile Fun by the carrier. What happens now?

You have the option to have the package reshipped to you at your cost or you may have your order refunded minus the shipping cost.

 

Does MobileFun.com accept phone, fax or email orders?

Unfortunately, we do not accept phone, fax, or e-mail orders. All orders must be placed online.

 

Can I have my order sent to another address?

Yes, in most cases you can have your order sent directly to an address that’s different than the billing. However, you will have to provide proof of billing via a driver’s license, a recent utility bill or any form of photo ID which has the billing address printed on, to confirm you placed the order.

 

Backordered Items

Products on backorder are available for purchase on our site. Mobilefun.com charges the full amount of the backordered item.  If items are backordered, a follow-up email will be sent to you with an estimated time of delivery and ships when products comes back in stock.

 

I received a non-US plug with my order, what should I do?

Please contact us if you receive a product sent with a plug that is not compatible with US wall outlets. We will be able to ship you an adapter at no charge.

 


 

Questions about Shipping

 

 

When will my order be shipped?

If the products ordered are in stock, your order will be shipped the same day or next day following the time that your order has been validated by our customer service team.

My package was shipped but I have not received it?

Packages are usually received within the estimated date of arrival but on rare occasions carriers fail to deliver on time, so the package may arrive shortly after the dates provided. However as per our carrier’s policy we are unable to take action until 30 business days after the shipping date, as the package may still arrive.

 

What shipping methods are available?

USPS Mail for $2.99. It is our standard, untracked shipping service. Deliveries usually take up to 15 business days – but can sometimes take up to 20.

USPS Tracked Mail Service for $8.99. It is our secure and reliable tracked service delivered by USPS. Orders sent using this method usually get delivered in 4-6 business days.

Express Shipping for $18.45 is our fastest shipping option, comes with tracking and is usually delivered in 2-4 business days.

 


 

Questions about Refunds

 

How do refunds work?

Most refunds will be charged back to the original method of payment within the refund period. It takes us approximately two business days to process a refund back to your credit card and 2-3 business days for it to appear on your statement.

 


 

Questions about Payments

 

I received a link to pay via Paypal. What should I do?

The link was sent because you have a balance remaining on your account. You will need to follow that link to make a payment via Paypal. Once you complete the payment, respond to the email with the Paypal Transaction ID so we may add the payment to your account and process your order for shipping.

 


 

General Questions

 

For general questions about our products, complete our contact form. Please do not submit multiple tickets, as it will slow down the system response time.

 

Can Mobile Fun Customer Support agents physically obtain a product and describe it to me?

Because our inventory is stored in our warehouse, our agents cannot physically get a hold of any product to describe it for you. All product information we have is displayed on our website. Please use the “Overview and Descriptions” and “Compatibility” tabs to learn about products you’re interested in.

Does MobileFun.com Offer Price Matching?

MobileFun.com currently does not offer price matching

 

Does MobileFun.com have an affiliate scheme?

Yes. MobileFun.com has an affiliate scheme with competitive rates for publishers. Feel free to contact us to learn more.

 

 

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